Policies and

Procedures

As licensed medical practitioners, policies and protocols are strictly enforced to ensure patient safety and treatment satisfaction.

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+12 years

In Business

10,000+

Patients Served

100%

Recommended

Medical Clearance:

All patients are required by law to consult with our Nurse Practitioner or Medical Director prior to receiving any service

Age Limit:

All patients 14-17 years of age and over 65 are required a specific clearance/consultation with our Medical Director prior to having any service performed. Laser Hair Removal patients aged 14-17 are required to obtain parental/legal guardian consent prior to having treatment.

Shaving

Patients are required to come shaved within a 12 hour window of their Laser Hair Removal, IPL, Erbium, Plasma IQ, and/or chemical peel appointments on treatment areas. Any hair that is grown out over the skin is subject to heating, which can result in skin singes and loss of efficacy in treatment. Patients will be required to forfeit and reschedule their appointment if unprepared for treatment on scheduled day. All patients are educated on proper pretreatment procedures in our consultations.

Botox and Toxin Treatments:

We are conservative in nature with our Botox/Jeuveau injections. When a follow-up appointment is needed, the patient is responsible to pay for additional units. We prefer to make a follow-up appointment after the initial treatment versus providing an overdone outcome.

Thank you for choosing The Laser Cafe for your medical aesthetic services. We strive to provide the most affordable and professional services to our clients. Before making a purchase, please take the time to read our policies carefully to understand our terms and conditions fully.

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1. Rescheduling/Cancellations/No Shows:

The Laser Cafe requires 24-hour notification to cancel or reschedule an appointment. If you begin taking photosensitive medication, contact us. Please call and leave a message or email us to change or cancel your appointment. Failing to provide a minimum of 24 hours’ notice will result in forfeiture of your scheduled appointment or a $100 charge to your credit card on file. The Laser Cafe reserves the right to refuse service to anyone at any time.

2. Late Arrival:

If a patient arrives 10+ minutes late for their scheduled appointment, we will do our best to accommodate them in our schedule for that day if space is available. However, if we cannot fit them in and need to reschedule the appointment for another day, the patient will be charged a $100 rescheduling fee or if a credit is on file for that treatment, we will take a credit away. We understand that unforeseen circumstances may arise that cause patients to run late. However, we also have a responsibility to maintain an organized and efficient schedule for our patients’ benefit. By implementing this policy, we encourage patients to arrive on time for their appointments while ensuring that we can provide the best possible care to all our patients.

3. No Refunds:

The Laser Cafe does not offer refunds for services or products purchased. You may transfer credit to another established patient with approval from The Laser Cafe.

4. Providing Nurse:

The Laser Cafe understands that patients may prefer a specific nurse to administer their treatment and will make every effort to accommodate these requests. However, due to scheduling and staffing limitations, it may not always be possible to guarantee that a particular nurse will be available for a patient’s treatment. In such cases, The Laser Cafe will ensure that another capable nurse will administer the treatment with the necessary training, expertise, and experience to provide high-quality care to the patient. All of our nurses are highly qualified professionals committed to providing exceptional care and treatment to our patients. We have strict standards to ensure that all our staff members meet these standards.
The Laser Cafe values the trust and confidence that our patients place in us, and we will always work to provide the best possible care and experience to each and every patient who visits us.The Laser Cafe values the trust and confidence that our patients place in us, and we will always work to provide the best possible care and experience to each and every patient who visits us.

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