Policies
Laser Cafe of San Diego
Policies and Procedures
Thank you for choosing The Laser Café for your medical aesthetic services. We strive to provide the most affordable and professional services to our clients. Before making a purchase, please take the time to read our policies carefully to understand our terms and conditions fully.
1. Rescheduling/Cancellations/No Shows:
The Laser Café requires 24-hour notification to cancel or reschedule an appointment. If you begin taking photosensitive medication, contact us. Please call and leave a message or email us to change or cancel your appointment. Failing to provide a minimum of 24 hours’ notice will result in forfeiture of your scheduled appointment or a $100 charge to your credit card on file. The Laser Café reserves the right to refuse service to anyone at any time.
2. Late Arrival:
If a patient arrives 10+ minutes late for their scheduled appointment, we will do our best to accommodate them in our schedule for that day if space is available. However, if we cannot fit them in and need to reschedule the appointment for another day, the patient will be charged a $100 rescheduling fee or if a credit is on file for that treatment, we will take a credit away. We understand that unforeseen circumstances may arise that cause patients to run late. Still, we also have a responsibility to maintain an organized and efficient schedule for our patients’ benefit. By implementing this policy, we encourage patients to arrive on time for their appointments while ensuring that we can provide the best possible care to all our patients.
3. No Refunds:
The Laser Café does not offer refunds for services or products purchased. You may transfer credit to another established patient with approval from The Laser Café.
4. Providing Nurse:
The Laser Café understands that patients may prefer a specific nurse to administer their treatment and will make every effort to accommodate these requests. However, due to scheduling and staffing limitations, it may not always be possible to guarantee that a particular nurse will be available for a patient’s treatment. In such cases, The Laser Café will ensure that another capable nurse will administer the treatment with the necessary training, expertise, and experience to provide high-quality care to the patient. All of our nurses are highly qualified professionals committed to providing exceptional care and treatment to our patients. We have strict standards to ensure that all our staff members meet these standards.
The Laser Café values the trust and confidence that our patients place in us, and we will always work to provide the best possible care and experience to each and every patient who visits us.
